Returns & Refunds

Return & Refund Policy:

The Company does not accept returns or refunds on any giveaway (pay for shipping only) products once the product is delivered to the carrier. If a product offered on the Company Sites is not as described, you may return the item, as specified in Terms of Purchase.

We hope you are delighted with your purchase; however, should you wish to return your order for return & refund, please note we will accept returns sent back within 14 days of receipt of your order.

Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.

Please be advised that, unless faulty, we cannot accept returns for lipsticks, lip balms, skincare or earrings due to hygiene reasons.

To initiate return please contact us at 


How to return your order

Please contact our Customer Care team who can help you further with your return. Vivienne Dufort will refund postage up to the value of your outbound shipping charge, upon request and with a valid proof of posting.

Any unauthorized order returned to the warehouse will be returned to sender.

Please note due to high volume orders in our warehouse, there may be a delay processing your return. We will endeavor to get your return processed as soon as possible. Our customer service support team are here to help should you require any further assistance.